We want you to love your sneakers. If you're not satisfied, here’s how we can help:
✅ Eligibility for Returns
● Items must be returned within 14 days of delivery.
● Items must be unworn, undamaged, and in original packaging.
🔁 Exchange Process
● We offer free size exchanges (U.S. only) based on availability.
● Contact our support team with your order number and size request.
💵 Refunds
● Refunds are processed to the original payment method within 5–7 business days of
receiving your return.
● Shipping costs are non-refundable unless the return is due to a fault on our end (e.g.,
wrong item shipped).
📩 How to Start a Return
1. Email returns@theshoeclube.com with your order number and reason for return.
2. We will send return instructions and a shipping label (U.S. orders only).
3. Drop off the item at your local post office or courier.
